Contact & support

Email ligongyi6@gmail.com for subscription, refund, account, or privacy requests.

Subscriptions and refunds

Include your account email, the transaction date, and your Waffo order or payment reference, if available. Tell us whether you need billing help, want to cancel renewal, or are requesting a refund and why. Never send passwords, verification codes, or full card details.

You can cancel renewal from My account. Cancellation keeps access available until the current paid period ends. Sending a refund request does not itself cancel renewal. See our service terms for refund and account restriction details.

Account and personal data requests

To request access to, a copy of, correction of, or deletion of personal data, or to close your account, contact us from the email linked to your account. State what you want us to do. We may ask for proportionate verification before changing or disclosing account information.

We aim to acknowledge requests within 5 business days and provide a substantive response within 30 days. If more time is needed, we will explain why and provide an updated timeframe, subject to applicable requirements. See our privacy notice for retention and deletion details.